Discover Extraordinary Adventures

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Privacy Policy

Effective Date: December 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, book a trip, or contact us. This includes your name, email address, phone number, travel preferences, and payment information.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with trusted service providers who assist us in operating our website and conducting our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of certain communications from us.

Contact Information

If you have any questions about this Privacy Policy, please contact us at [email protected]

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Terms of Service

Effective Date: December 2024

Acceptance of Terms

By accessing and using Highway Haven Trips' services, you accept and agree to be bound by the terms and provision of this agreement.

Booking and Payment

All bookings are subject to availability and confirmation. Payment is required at the time of booking. Prices are subject to change without notice until booking is confirmed.

Cancellation Policy

Cancellations made 30 days or more before departure: Full refund minus processing fee. Cancellations made 15-29 days before departure: 50% refund. Cancellations made less than 15 days before departure: No refund.

Travel Insurance

We strongly recommend purchasing travel insurance. Highway Haven Trips is not responsible for costs incurred due to trip cancellation, interruption, or delay.

Liability

Highway Haven Trips acts as an intermediary between you and travel service providers. Our liability is limited to the amount paid for our services.

Governing Law

These terms are governed by the laws of California, United States, without regard to conflict of law principles.

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DMCA Policy

Effective Date: December 2024

Digital Millennium Copyright Act Compliance

Highway Haven Trips respects the intellectual property rights of others and expects our users to do the same.

Copyright Infringement Claims

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing
• Your contact information
• A statement that you have a good faith belief that use of the material is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner
• Your physical or electronic signature

Designated Agent

DMCA Agent
Highway Haven Trips
2847 Broadway Street
San Francisco, CA 94115
Email: [email protected]

Counter-Notification

If you believe your content was wrongly removed due to a DMCA notice, you may submit a counter-notification with specific required information.

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GDPR Compliance

Effective Date: December 2024

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

Right of Access

You have the right to request copies of your personal data from us.

Right of Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right of Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right of Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Legal Basis for Processing

We process your data based on legitimate interests, contract performance, legal obligations, and your consent where required.

Data Protection Contact

For any GDPR-related inquiries, contact: [email protected]

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Cookie Policy

Effective Date: December 2024

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve our website's performance.

Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or limit how many times you see an ad.

Managing Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse cookies or delete existing cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our website.

Cookie Consent

By using our website, you consent to our use of cookies in accordance with this policy. You can withdraw your consent at any time by adjusting your browser settings.

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Frequently Asked Questions

How do I book a trip?

You can book a trip by filling out our contact form, calling us directly, or visiting our office. Our travel consultants will work with you to create the perfect itinerary.

What's included in the tour price?

Our tour prices typically include accommodation, transportation, guided activities, and some meals. Specific inclusions vary by package and will be clearly outlined in your booking confirmation.

Do you offer group discounts?

Yes, we offer discounts for groups of 6 or more people. Contact us for custom group pricing and special arrangements.

What if I need to cancel my trip?

Please refer to our cancellation policy in the Terms of Service. We recommend purchasing travel insurance to protect your investment.

Are your tours suitable for families?

Many of our tours are family-friendly, and we can customize trips to accommodate travelers of all ages. Let us know about any special requirements during booking.

Do you provide travel insurance?

We strongly recommend travel insurance and can help you find appropriate coverage through our trusted partners.

What safety measures do you have in place?

Safety is our top priority. All guides are certified, we maintain comprehensive insurance, and we have 24/7 emergency support for all travelers.